Red Mermaid Pty Ltd legal policies
Last Updated: March 2026
This document outlines the legal policies governing the use of the website, products, and services provided by Red Mermaid Pty Ltd (“Red Mermaid”, “we”, “our”, or “us”).
By accessing or using our website, purchasing products, or interacting with our services, you agree to the policies outlined in this document.
These policies are designed to comply with applicable Australian laws including the Privacy Act 1988 (Cth) and Australian Consumer Law (ACL).
1. Privacy Policy
Red Mermaid Pty Ltd respects your privacy and is committed to protecting your personal information.
We collect and manage personal information in accordance with the Australian Privacy Principles (APPs).
Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Postal or delivery address
- Payment details (processed via secure payment providers)
- Customer service communications
- Website usage information
How We Collect Information
Information may be collected when you:
- use our website
- place an order
- contact us by email or phone
- participate in promotions or surveys
- subscribe to marketing communications
Use of Personal Information
Your personal information may be used to:
- process orders and transactions
- provide customer support
- improve products and services
- send marketing communications (with consent)
- meet legal obligations
You may unsubscribe from marketing communications at any time.
Data Security
We implement reasonable security measures to protect personal information from unauthorized access, loss, or misuse.
Access and Correction
You may request access to the personal information we hold about you and request corrections if needed.
2. Cookie Policy
Our website may use cookies and similar technologies to enhance user experience and improve website performance.
Cookies may collect information such as:
- IP address
- browser type
- device information
- pages visited
- session duration
Cookies may be used for:
- essential website functionality
- analytics and performance monitoring
- marketing and advertising
You may disable cookies through your browser settings, although some website features may not function correctly.
3. Terms and Conditions
By using our website, you agree to comply with these Terms and Conditions.
Website Use
You agree not to:
- misuse the website
- attempt unauthorized access to systems
- upload malicious software
- interfere with website functionality
Intellectual Property
All website content including:
- text
- images
- branding
- graphics
- logos
is owned or licensed by Red Mermaid Pty Ltd and protected by intellectual property laws.
Content may not be copied or distributed without written permission.
Product Information
We strive to ensure that product descriptions and prices are accurate, but errors may occur.
Red Mermaid Pty Ltd reserves the right to:
- correct errors
- modify product information
- update prices without prior notice
4. Refund & Return Policy
Red Mermaid Pty Ltd complies with the Australian Consumer Law.
Change of Mind Returns
Returns may be accepted within 14 days of delivery if:
- the product is unused
- the product is in original packaging
- proof of purchase is provided
Return shipping costs are generally the responsibility of the customer.
Faulty Products
If a product is defective or damaged, customers may be entitled to a:
- repair
- replacement
- refund
Customers should notify us as soon as possible after receiving the product.
Non-Returnable Items
Some items may not be eligible for return, including:
- customized products
- perishable goods
- hygiene products once opened
- clearance items
5. Shipping & Delivery Policy
Orders are typically processed within 1-3 business days after payment confirmation.
Delivery Timeframes
Delivery times may vary due to courier services, customs processes, or external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- delivery location
- package size
- shipping method
6. Disclaimer
The information on this website is provided for general informational purposes only.
Red Mermaid Pty Ltd does not guarantee that all information is complete, accurate, or current.
Users rely on website information at their own risk.
7. Limitation of Liability
To the maximum extent permitted by law, Red Mermaid Pty Ltd will not be liable for:
- indirect or consequential losses
- loss of profits or business opportunities
- technical interruptions or website downtime
Nothing in these policies excludes rights under Australian Consumer Law.
8. Acceptable Use Policy
Users must not use the website to:
- violate laws or regulations
- distribute harmful software
- attempt to hack or gain unauthorized access
- upload harmful or offensive content
Violation of this policy may result in suspension or termination of access.
9. Affiliate & Advertising Disclosure
Some links on our website may be affiliate links.
If you purchase through these links, Red Mermaid Pty Ltd may receive a small commission at no additional cost to you.
Sponsored content and advertising partnerships may also appear on our website.
10. Third-Party Websites
Our website may include links to third-party websites.
Red Mermaid Pty Ltd is not responsible for the content, security, or privacy practices of external sites.
11. International Users (GDPR Notice)
If you access our services from the European Economic Area (EEA) or United Kingdom, you may have rights including:
- access to personal data
- correction of inaccurate information
- deletion of personal data
- restriction of data processing
- data portability
Requests may be submitted using the contact information below.
12. Policy Updates
These policies may be updated periodically.
The most recent version will always be published on our website.
Continued use of our website or services indicates acceptance of any updates.
13. Contact Information
For legal, privacy, or policy enquiries, contact:
Red Mermaid Pty LtdEmail: [email protected]
Website: redmermaid.com.au